Delete Your ZYNQO Account

How to request deletion

This applies to the ZYNQO Android app and the website at zynqo.in, run by Hana Scispace.

1. Send an email to contact@zynqo.in from the email address you use to sign in, with the subject Delete my ZYNQO account.
2. Say whether you want your whole account deleted, or only some data (for example your exam history) while you keep the account.
3. We may reply to confirm that the request comes from you. We then delete the data within 30 days and confirm by email.

What we delete

• Your sign-in account (email address, name and account ID).
• Your profile and settings.
• Exams, quizzes, flash cards, presentations and concepts that you created, together with their answer keys.
• Your answers, scores and proctoring event records that are linked to your account.

What we may keep

• Exam results and integrity reports that an institution or exam host already received. These belong to that institution; ask them for deletion as well.
• Records we must keep for legal, tax or fraud-prevention reasons, for up to 90 days after deletion unless the law requires longer.
• Backups, which are overwritten within 90 days.

Video and audio from the camera and microphone are processed on your phone only and are never stored, so there is nothing to delete.

Ads data

Ads in the Android app are served by Google AdMob. To reset your advertising ID or turn off personalised ads, use your phone's Settings → Privacy → Ads. See our Privacy Policy for details.